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Privacy & Cookies

Privacy

Devon Pens is committed to ensuring that your privacy is protected. It is not possible to function as a retailer without collecting certain information. This data will only be used in accordance with the EU General Data Processing Regulations (GDPR).

 

What data do we collect?

Depending on the level of interaction you have with us and your use of our website, we may collect personal information including your name, address, email address, phone number and IP address.

Data use.

We use personal information to allow the fulfilling of orders. Order history is kept to enable warranties, providing support, replying to enquires, fulfilling requests for information. The above forms the basis in law by which we hold personal data. We have a legal obligation to store this data for a minimum of 7 years. Your data is not shared with any other parties, unless legal compelled to do so.

In addition to the personal information we may collect your browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
This information is used anonymously to analyse the performance and effectiveness of our website and marketing.

Any data held is done so securely both physically and electronically.

Payment information.

We do not store any payment processing details. All online transactions are processed securely through one of our two merchant services providers, Shoppify and PayPal depending on your selection. Your card details and any necessary personal data are transmitted to them using SSL encryption software when your order is placed. We are only informed that payment has been made, not of your card details.

Contact

If you need to get in touch about our privacy policy please contact us. You can do so by writing to us at our business address; Devon Pens, Unit 10, Ermington workshops. PL21 9TN or by email sales@devonpens.com

COOKIES

A cookie is a small file that allows web applications to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website uses cookies to administer our shopping basket and checkout, to relay encrypted details of your transaction to our merchant services providers, to manage the layout of our website according to the type of device and browser you are using. Also to remember your details for your next. In addition, we use traffic logging cookies from legitimate external parties, including Google and Facebook, for the purposes of monitoring and analysing our website.

Cookies are stored by your own computer or device. You can choose not to allow or store cookies by altering the settings of your browser, however if you chose not to allow them, in common with most other websites, some functions of our website may cease to work and/or may no longer be accessible.to develop and grow our business, which together form the basis in law by which we collect and hold it.